VENUE POLICIES & Frequently asked questions

VENUE POLICIES ↓

In the interest of everyone’s safety, the following items may NOT be brought into The venue:

  • No backpacks or large bags are allowed

    • 6”x8” small clutch purses or fanny packs are permitted

  • No outside food or beverages

  • No weapons of any kind (including pocket knives, pepper spray, and mace)

  • No professional cameras, videos, or recording devices

  • No laser pointers

Additional items may be added on an event by event basis and dictated by tour personnel. Management has the right to refuse service to anyone for any reason. 

 

FREQUENTLY ASKED QUESTIONS ↓

WHERE CAN I PURCHASE TICKETS TO YOUR EVENTS?

TICKETMASTER and EVENTBRITE are our primary ticketing platforms for concerts.

Please make sure you are purchasing tickets directly from our website or the band's official website.

I CAN’T MAKE IT TO THE EVENT ANYMORE. CAN I GET A REFUND?

We have a no-refund policy.

If an artist has to cancel, reschedule, or modify an event, all ticket holders will receive an email notification with detailed information & options.

Do you have an ADA section?

The venue is ADA accessible.

For concerts, we have a dedicated viewing section for those with any ADA needs. This area is wheelchair accessible, and limited chairs will be provided for those that may need it. No special ticket or credential is needed to access this area.

DO YOU OFFER FOOD & beverages DURING CONCERTS?

We have full cashless bars and a food truck for your enjoyment.

Do I need to purchase a ticket for my child who is attending the concert with me?

Children 2 & under do not require a ticket to attend the event. All children 10 & under need to arrive with proper hearing protection to attend the event.

DO YOU HAVE A COAT CHECK AVAILABLE?

Yes - during the colder months our coat check closet is open and available during our concerts.