Venue Policies

Children 2 years old and under are not required to have a ticket to enter the venue. 

All children 10 years old and under are required to have proper hearing protection prior entering. 

In the interest of our guests’ safety, the following items may NOT be brought into The Union Event Center:

  • No outside beverage of any kind

  • No smoking or vaping inside of the venue

  • No bottles, cans, glass or liquid containers of any kind

  • No weapons of any kind (including pocket knives, pepper spray, and mace)

  • No toy or fake weapons

  • No alcohol or illegal substances

  • No animals (except service animals)

  • No professional video or sound recording devices

  • No bags or large purses

  • No large umbrellas

  • No fireworks or any types of explosives

  • No skateboards, scooters, hover boards or any personalized vehicles

  • No professional cameras (detachable lens)

  • No poles, sticks, or selfie sticks

  • No laser pointers

  • No artificial noise makers

  • No backpacks (drawstring bags are allowed)

  • No aerosol cans

  • Guests without shoes or shirts are not permitted to enter

  • Any other item deemed unsafe by venue personnel

  • No Small Unmanned Aircraft Systems (Drones): Use of small Unmanned Aircraft Systems (collectively, “Aircraft Systems”) at The Union Event Center including its surrounding parking areas, is strictly prohibited at all times without prior written approval from UEC Management. Violations of this policy will result in possible arrest and/or confiscation of the Unmanned Aircraft System.

Additional items may be added on an event by event basis and dictated by tour personnel. Management has the right to refuse service to anyone for any reason. 

Guest Code of Conduct

The Union Event Center is committed to creating a safe and enjoyable concert experience.

Guests have a right to expect an environment where:
• Guests will be treated in a consistent, professional and courteous manner by all venue and team personnel.
• Guests will enjoy the Union Event Center experience free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests will not engage in fighting, throwing objects or attempting to enter restricted areas and those who engage in any of these actions will immediately be ejected from the event.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from venue staff regarding venue operations and emergency response procedures.

The venue staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or event services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund and may also be in violation of city ordinances resulting in possible arrest and prosecution.

The Union Event Center thanks you for adhering to the provisions of the Guest Code of Conduct.